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Rugs USA Review

Rugs USA

About Rugs USA

Rugs USA

If you’re on the hunt for a large selection of high-quality rugs at affordable price points, Rugs USA may be your next stop. They also carry other home accents, like lamps and poufs, to help personalize your home to fit your own individual style.

The brand has an impressive 358k followers on the Rugs USA Instagram page, which is pretty spectacular for a rug company. The aesthetically-designed spaces featured on the app help followers see the potential their rugs have with the right accents.

This Rugs USA review will check out the brand, popular rugs, customer reviews, promotions, and more, to help you decide if this is the right brand for you.

Overview of Rugs USA

Rugs USA

The Rugs USA mission is to ensure customers can create the space of their dreams by having many stylish and inexpensive options to choose from. The brand was founded back in 1998, and has since been able to keep its prices low through close relationships with designers, artisans, and factories that produce their goods.

Rugs USA works diligently to ensure customers’ shopping experience is as easy and stress-free as possible. The company created an online virtual tool that allows customers to test out the rugs in their homes.

Customers upload a photo of their room with the rug superimposed onto the floor. If you’re looking for a new area rug, but unsure how it would look in your space, this convenient tool offered by Rugs USA could be your solution.

Rugs USA

Rugs USA headquarters are in New York, NY, where they continue to create trendy designs that take your home from everyday quality to showroom quality.

Before getting into a selection of their bestsellers, this Rugs USA review will highlight some pros and cons associated with the brand:


  • Vast selection of rugs area rugs and runners in multiple sizes and shapes
  • Daily sales, like the Flash Weekend Sale of up to 75% off select styles
  • Other home accessories available for purchase such as lamps and poufs
  • Virtual tool gives customers a better idea of what the rug will look like in their home
  • Highly positive customer reviews
  • Free shipping in the Continental US


  • Shipping limited to 48 US states and Canada
  • Expensive delivery fees to Canada

Rugs USA

Rugs USA Bestsellers

Rugs USA‘s extensive selection provides you with what seems like limitless decorating possibilities. Each style comes in a variety of dimensions, so no matter what floor space you’re looking to fill, you have options.

Their collection features rugs from all over the world, including India and Turkey. Styles range from colorful Moroccan rugs with exotic flair, to trendy geometric patterns, to subdued and elegant neutrals.

This Rugs USA review will give you details of the brand’s bestselling pieces, including what they’re made of, where they’re from, and the aesthetic aura they produce.

Rugs USA Moroccan Trellis Rug Review

Rugs USA

The Moroccan Trellis Rug brings an exotic spice to whatever room it’s showcased in. The 10 different color options allow you to tailor the rug to match a pre-existing room, or choose a bold colored option and decorate from the ground up.

You can choose from a rectangle, runner, square, oval, or round shape for your rug that is made from power-loomed synthetic, highly durable polypropylene and will hold up to everyday wear and tear.

The Moroccan Trellis Rug is made in Turkey for sizes between 2’ x 3’ and 12’ x 18’. This rug retails between $21– $491 depending on size and shape ($52-$1222).

Rugs USA Natural Jute Braided Rug Review

Rugs USA

The Natural Jute Braided Rug is a natural, woven rug, that is an eco-friendly option for an indoor area. This Rugs USA review likes this rug for a dining area, or even a covered patio filled with green, leafy plants, and off-white patio furniture for a safari-like vibe. Take that aesthetic and go even further with gold accents and a globe pendant light.

The Natural Jute Braided Rug is made in India featuring handwoven 100% jute. It’s available in Natural, Off White, Black, and Navy colors to match your wildest designer dreams. You can buy this rug as a rectangle, runner, square, oval, or round shape in sizes between 2’ x 3’ to 10’ x 14’. This rug retails between $47–$682 (regularly $50-$1850).

Rugs USA Chunky Loop Rug Review

Rugs USA

Handmade from 100% jute, this rug offers some serious texture! We love this rug as a runner in an entryway, or as a beachy and boho addition in a neutral living room. The Rugs USA Chunky Loop Rug would also be fantastic in the square option, under a large circular hallway mirror.

The Rugs USA Chunky Loop Rug is handwoven in India with a flatweave, and is available in 7 different colors. Grab yours today as either a rectangle, runner, square, oval, or round shape. You can purchase this earthy rug in sizes 2’ x 3’ to 12’ x 15’. Regular prices for this area rug ranged between $64-$1360, but it’s currently listed for $33–$512.

Rugs USA Floral Ornament Rug Review

Rugs USA

The Rugs USA Floral Ornament Rug provides a different feel for different rooms, depending on the color. Made from power-loomed synthetic polypropylene in Turkey, the ivory has a calming effect and looks great with a neutral color scheme with rich, sapphire accents. The pink option could add a pop of color to a simple, minimalistic room.

One happy customer gave this rug a 5-star rating and stated, “The color is true to the online picture. Certain lighting shows white and gray, and others show some ivory in it which is exactly what we were looking for, for our new den.”

The Rugs USA Floral Ornament Rug comes in 6 different colors that add flair to interior spaces, despite its neutral tone. Get this floral rug in sizes 2’ x 3’ to 12’ x 18’, for prices between $28–$553 (regularly $52-$1157).

Rugs USA Tribal Medallion Rug Review

Rugs USA

The Rugs USA Tribal Medallion Rug is exotic and mysterious looking, adding an almost middle-eastern spice market vibe to your room. This Rugs USA review loves the idea of this rug in its biggest size to cover a large space.

With 11 color options, this alluring rug suits multiple color schemes and has an eye-catching quality that you might just find yourself staring into all day.

Get lost and found in this Tribal Medallion Rug, available as a rectangular rug or a runner. It features 100% polyester and comes from Turkey. Choose from 2’ x 3’ to 12’ x 15’ for $32–$650 (regularly $50-$1500).

Rugs USA Mist Shades Rug Review

Rugs USA

Invite soothing, sultry feelings into any room with the dreamy Mist Shades Rug. The dark grey tone brings to mind cloudy days and surroundings shrouded in mist. With an overall rating of 4.5/5 stars with 948 reviews, this rug seems to be a real fan favorite.

The Mist Shades Rug retails between $28–$593, containing power-loomed polypropylene from Turkey. Considering this rug originally retailed between $52–$1157, it’s definitely worth a closer look.

Try in rectangle, square, oval, or round shapes, or even as a runner in a long hallway beneath a crystal chandelier. You can get this durable rug in sizes 2’ x 3’ to 12’ x 18’.

Rugs USA Easy Shag Lattice Rug Review

Rugs USA

This lattice rug has a clean geometric aesthetic that’s perfect for modern, transitional, and Mid-Century modern interiors. Pair it with other grey and white pieces for subdued yet tasteful decor.

Made in Turkey, this Shag Lattice Rug contains durable polypropylene, suitable for high-traffic areas like living rooms.

One happy 5-star reviewer stated that, “This rug is great quality, soft, and beautiful! The grey and white goes perfectly in my new living room, I absolutely love it.”

You can choose from either white or grey in sizes 2′ x 3′ to 12′ x 18′ for $66-$574, originally priced between $38–$1156.

Rugs USA Solid Braided Indoor/Outdoor Rug Review

Rugs USA

The Solid Braided Indoor/Outdoor Rug works for any area that needs a calming effect. The natural ivory color is especially soothing, and if you’re not afraid of color, be sure to check out the colored versions as well. This rug is made from 100% polypropylene and features a braided weave.

This versatile rug would fit particularly well with transitional, rustic, and farmhouse decor. Even coastal, if you go with aqua, or imagine the neutral shade as sand. It would look especially good in the living room, sunroom, or patio.

Made in either China or India, it’s available in 7 colors. This rug comes in rectangle and runner shapes, in sizes 2’ x 3’ to 7’6” x 9’6”. The Solid Braided Indoor/Outdoor Rug currently retails between $33–$226 (regularly $67-$1480).

Rugs USA Reviews: What Do Customers Think?

Rugs USA

This Rugs USA review features customer feedback from TrustPilot, Facebook, Sitejabber, and the company’s official website, to help you to see what customers love about, or have trouble with, their rugs.

On TrustPilot, the company has 4.6/5 stars out of 1,859 reviews. One 5-star review said that Rugs USA ervice was “FAST easy and many options to choose from. I especially loved that I could add an image of my space. Made buying easy. Can’t wait to get my new dining room table rug!”

The Rugs USA Facebook page features hundreds of positive reviews. These two happy customers on the forum wrote, “I love this rug, it’s not super soft but softer than I expected and looks great and the delivery process was quick and easy,” and, “Perfect! Soft, the perfect pink, looks more expensive than it is, great buy!”

Rugs USA

The Rugs USA website contains thousands of positive reviews. In one comment on the Moroccan Trellis Rug: “It’s a beautiful vibrant ‘almost cobalt’ blue that pops in bright sunlight.” Many customers echo the same sentiments on other rugs, showing appreciation for the visual effects.

On Sitejabber, the company has 1.5/5 stars, though this is out of only 158 reviews. This Rugs USA review relays both the good and the bad of their experience with the company:

“[the rugs always] come in great condition…[but] I ordered one for my new home last week…it was wet and smelled kinda mildewy I reached out to customer service and…they said no problem we will send you a new one. I appreciate this and will continue to buy from them!” Some other customers did report the same mildewy smell upon delivery.

An unhappy customer who purchased the same rug wrote, “Bought this rug 3 years ago and loved it… [upon repurchasing it was] much thinner, the quality of the fibers felt cheap, and it was folded with creases that don’t come out.”

Is Rugs USA Worth It?

Rugs USA

While we did find some negative reviews for the brand, it’s clear that the overwhelming majority of customers love their Rugs USA pieces. We think the rugs are gorgeous as well, and very on trend.

Rugs USA offers so many options to choose from, and their virtual tool is really helpful for potential buyers who are indecisive. With affordable prices for beautiful rugs, this Rugs USA review believes they are worth the buy.

Rugs USA Promotions & Discounts

Rugs USA

Good news: This company has daily sales! For instance, they have a Flash Weekend Sale of up to 75% off select styles.

For more information on Rugs USA sale home decor, be sure to sign up for their newsletter. You may be able to find Rugs USA Groupon deals as well.

Where to Buy Rugs USA

Rugs USA

Rugs USA is an online retailer. Their rugs, along with their other home decor items, are only available online at RugsUSA


Where is Rugs USA located?

Rugs USA headquarters are located in New York, NY.

Where is the Rugs USA warehouse located?

Rugs USA’s warehouse is located in New Jersey. All orders are shipped from this warehouse location.

How long does Rugs USA take to ship?

Rugs USA currently only ships to the US or Canada. Shipping is free within the contiguous United States. The company does not ship to Alaska, Hawaii, Puerto Rico, APO/FPO, or P.O. boxes.

Note that Rugs USA shipping to Canada may cost up to 75% of your order, and you’ll be responsible for any taxes and duties. Shipping costs will be calculated at checkout.

For Rugs USA tracking, when your order ships, the company will send you a PRO number that you can track via UPS or R + L. The carrier will contact you to set up a delivery appointment time, and your item will be delivered to the curbside of your address.

Check your order as soon as it arrives and make note of any damage that may have occurred. If your item is completely damaged, refuse delivery and contact Rugs USA as soon as possible.

If you need to do a Rugs USA cancel order request, you must do so within 15 minutes of placing an order by contacting customer service at 1(800)-982-7210.

Does Rugs USA have free returns?

To qualify for a return, you must start the return process within 30 days of when your product was delivered. The item must be in the same condition you received it in, including dimensions. For example, if your rug was delivered folded in a box, fold it back into box. These details are important.

Rugs USA returns within the US are free. Simply download the shipping return label and attach it to your package. If you have damaged items or if something is missing, contact Rugs USA as soon as you can and let them know. To start a return:

  1. Enter your email address and order number on the Returns Page
  2. Click the ‘Request a Return’ button
  3. Then choose a reason for your return, followed by how you would like to ship it back
  4. Your return will be processed immediately

The company will then send you a return authorization number that you will need to write clearly on the package you wish to return. If your package does not have this number, Rugs USA cannot accept your return.

Once Rugs USA has received your return, they process the return in 1-3 business days and your refund will be credited back to your original form of payment.

How to Contact Rugs USA

To get in touch with Rugs USA, you can do so by contacting the Rugs USA contact centers available via:

  • The Rugs USA phone number at: 1-800-982-7210
  • The Email Page on their website
  • Their website’s Live Chat

Rugs USA customer service hours are Monday to Friday, 9 am to 11 pm EST, and Saturday to Sunday from 9 am to 6 pm EST.

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